Terms of Service.

Agreement to Terms

These Terms of Service ("Terms") govern your use of wilsonmeloncelli.com (the "Site") and any coaching, consulting, assessment, or content services provided through it (the "Services").

The Site and Services are operated by C Wilson Meloncelli Limited, a company registered in Scotland, United Kingdom (Companies House number SC445818), trading as Wilson Meloncelli. References to "we", "us", or "our" mean C Wilson Meloncelli Limited. References to "you" and "your" mean the individual using the Site or Services.

By accessing the Site, completing an assessment, opting in to email or SMS messages, booking a call, or purchasing a Service, you agree to be bound by these Terms. If you do not agree, do not use the Site or Services.

About the Services

We provide coaching, consulting, and educational content on flow state, nervous system regulation, performance, and related topics. Our Services may include:

• Free educational content — articles, video series, the Flow Rhythm Assessment, the Flow Team Rhythm Assessment, and the book waitlist
• Paid coaching and consulting — 1:1 and group programmes including the Mavericks Solo and Mavericks Team offerings
• Discovery calls — exploratory conversations to assess fit before committing to paid work
• Email and SMS communications — sent only to people who have explicitly opted in

Not medical or psychological advice

The information, frameworks, and recommendations we share are for educational and performance purposes only. They are not a substitute for, and should not be interpreted as, medical advice, psychological diagnosis, treatment, or therapy.

If you have a medical condition, mental health concern, or are taking medication, consult a qualified healthcare professional before applying any practice or recommendation shared by us. We are coaches and educators, not licensed clinicians.

You assume full responsibility for any actions you take based on content delivered through the Site or Services.

Eligibility

You must be at least 18 years old to use the Services. By using the Site or booking a Service, you confirm that you are 18 or older and have the legal capacity to enter into this agreement.

Bookings, Payment, and Cancellations

When you book a paid Service or a discovery call:

• Discovery calls are free. You can reschedule or cancel any time before the scheduled start, as a courtesy.
• Paid Services are subject to the pricing, scope, and payment terms agreed at the time of booking. We will confirm these in writing before any payment is processed.
• Refund policy varies by Service and will be set out in the specific terms of that engagement. Where no specific policy applies, refunds are at our discretion within the first 14 days, prorated for value already delivered.
• Cancellation by us: we reserve the right to decline or discontinue a Service if we determine, in good faith, that we are not the right fit for your needs or circumstances. Any prepaid amounts will be refunded prorated.

SMS communications

This section governs the SMS programme operated by C Wilson Meloncelli Limited, a company registered in Scotland (UK Companies House number SC445818), trading as Wilson Meloncelli.

Programme purpose

If you opt in to receive SMS messages from us, you agree to receive both promotional and transactional messages:

• Promotional messages — coaching offers, programme launches, event invitations, and related service announcements.
• Transactional messages — appointment reminders for booked consultation calls, booking confirmations, follow-up coordination, delivery of personalised assessment reports, and replies to your direct enquiries.

How you opt in

You opt in to SMS only by actively ticking a separate, optional, unchecked-by-default consent checkbox on one of our web forms (the dedicated SMS opt-in page, the Flow Rhythm Assessment at /flow-rhythm-audit, or the Team Flow Rhythm Assessment at team.wilsonmeloncelli.com). Consent to receive SMS is never a required condition for using the Site, completing an assessment, accessing free content, booking a call, or purchasing any Service.

Message frequency

Message frequency varies. Typically up to 4 messages per month per subscriber. Standard message and data rates may apply, charged by your mobile carrier.

How to opt out

Reply STOP to any message at any time to unsubscribe. Opt-out is processed immediately on receipt of STOP. Reply HELP at any time for assistance, or email wilson@wilsonmeloncelli.com.

No sharing of SMS data with third parties

Your phone number and personal information collected through SMS opt-in are not shared, sold, transferred, or otherwise disclosed to any third party for their marketing, promotional, or any other purposes. No mobile information collected through SMS opt-in is shared with third parties or affiliates for marketing purposes. This is a firm, categorical commitment. The only processors who handle your SMS data are those strictly necessary to deliver the messages you have requested — currently GoHighLevel (LeadConnector) as the SMS workflow platform, Twilio as the carrier interface, and the underlying mobile carriers.

Carrier liability disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Carriers (including but not limited to AT&T, T-Mobile, Verizon, EE, O2, and Vodafone) are not liable for delayed or undelivered messages. We use reputable SMS delivery providers and authenticated infrastructure, but message delivery depends on the recipient's mobile carrier network, device, and conditions outside our control. Delivery is not guaranteed for every message, and we cannot be held liable for messages that are delayed, undelivered, or arrive out of order due to carrier or network issues.

Intellectual property

All content on the Site — including the text, articles, frameworks, assessment questions, scoring logic, reports, videos, audio, images, and the book "The Mechanics of Being" — is owned by us or our licensors, and is protected by copyright and intellectual property law.

You may not copy, reproduce, redistribute, republish, or create derivative works from this content without our prior written permission, except where short quotations are used in good-faith critique, education, or commentary with proper attribution.

Your assessment results and personalised reports are for your own use. You may share them with healthcare or performance professionals supporting you, but may not republish them publicly.

User conduct

When using the Site and Services, you agree not to:

• Use the Services for any unlawful purpose
• Submit false, misleading, or deliberately incomplete information through any form, including the assessments
• Attempt to disrupt, exploit, or gain unauthorised access to the Site, the underlying systems, or other users' data
• Use automated tools (scrapers, bots) to collect content or data from the Site
• Misrepresent yourself, your identity, or your relationship with us in any communication

No guarantees of results

Performance, flow state, nervous system regulation, and human change are individual. We share frameworks and research that have worked for many people, but we do not guarantee any specific outcome, result, or transformation from working with us or using our content.

Your results depend on factors including, but not limited to, your starting point, the consistency of your application, your context, your health, and other variables outside our control.

Disclaimers

The Site and Services are provided "as is" and "as available". To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, or free from harmful components, although we work to keep it operational and secure.

Limitation of liability

To the fullest extent permitted by law, we (including our directors, employees, contractors, and partners) will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site or Services, including but not limited to loss of revenue, profit, data, or goodwill.

Our total liability to you for any direct claim arising out of these Terms or the Services will not exceed the amount you have paid us for the specific Service that gave rise to the claim, or one hundred British pounds (£100), whichever is greater.

Nothing in these Terms limits liability that cannot be excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

Privacy

How we collect, use, and protect personal data is described in our Privacy Policy, which is incorporated by reference into these Terms. By using the Site or Services, you also agree to the practices described in that policy.

Third-party content and links

The Site may include links to third-party websites, services, or content (e.g., scheduling tools, video platforms, social media). We do not control those third parties and are not responsible for their content, practices, or policies.

Changes to these Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. The "Last updated" date at the top of this page will always reflect the most recent revision. Material changes will be communicated more prominently where appropriate, including by email to active subscribers.

Continued use of the Site or Services after a change to these Terms constitutes acceptance of the revised Terms.

Governing law

These Terms are governed by the laws of Scotland and England, without regard to conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Scotland, except where mandatory consumer protection law in your jurisdiction provides otherwise.

Contact

For any questions about these Terms of Service, the Services, or anything else:

C Wilson Meloncelli Limited (UK Companies House number SC445818)
Email: wilson@wilsonmeloncelli.com
Website: wilsonmeloncelli.com